The United States is indeed a country on wheels. Once you get off the plane, there are no taxis or subways; you basically head straight to the car rental companies. However, compared to my car rental experience in Europe, there are too many extra charges. Initially, I had already spent over 5700 RMB when booking from China, which claimed to include all rental fees, taxes, insurance, and additional drivers. But upon picking up and returning the car, I was charged an additional $344 for alleged various airport taxes and insurance. Additionally, despite returning the car with a full tank of gas, I was still charged around $60 for a full tank, even though locally filling up a tank does not cost that much. Returning the car two hours late incurred an extra day's rental fee plus tax. Moreover, they refused to refund me, citing that I was over two hours late. Well, if you don't have ample free time, I suggest you don't choose Alamo and try other options!
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
About QEEQ:10.0/10
The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.
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