Driving in Melbourne City

Due to a flight delay, Apex did not handle the situation well. They simply informed us via email to pick up the car the next day and closed at 5 PM without any emergency contact number, which greatly affected our travel plans.

It's okay, but there's no flexibility after working hours

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.

The car exceeded my expectations. The car condition is good, new and it is very clean and comfortable.

Like: Car is clean and new
Dislike: Nothing