Vancouver-Harrison Hot Springs-Seattle-Vancouver

Good service

Quick pick-up

The same car category tends to offer the lowest price models first. They recommend paid upgrades and insurance, but provide little explanation and aren't very enthusiastic. Poor service attitude, and the pre-authorization amount on the credit card is higher than stated in the contract without informing the customer.

It was not the reserved vehicle, and there seemed to be no option to choose another. The rental company just brought a car at the scheduled time, handed over the keys, and that was it. No room for negotiation. One word: 'resigned.'

Everything was in English. Thankfully, my husband's English is decent. The instructions were very detailed, but there was still an attempt to sell insurance.