The reserved car model was not available, and they suggested another model at a much higher price. If you don’t speak the language well, it's easy to get confused. They didn't personally show the car and didn't inform about nearby gas stations for refueling when returning the car.
The service quality of Avis staff varies. During this rental experience, the gentleman assisting with car pickup, the lady on the customer service line when the car was damaged, and the gentleman who helped with the car exchange at Marseille Airport all displayed professionalism and a willingness to assist. The most disappointing issue occurred after returning the car and traveling back home, with Avis repeatedly charging unexplained fees despite confirmed billing details at the time of return. Currently, Zuzuche is helping to verify the charges.
The store is difficult to find as it is located in an underground parking garage. You have to enter through a small entrance and go down to the third basement level.
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