1. Had to wait over half an hour for the staff.
2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle.
3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia.
4. The car wasn't full of fuel, it was only at the last segment.
5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos.
6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.
48 hours before departure, the car rental staff contacted us via text message and added us on WeChat. They informed us that staff would be waiting for us upon arrival, which was considerate. We arrived early and went to the car rental counter in the arrivals hall at Langkawi Airport. We were told that the counter was for on-the-spot rentals. Since we had pre-booked, we were directed to find staff next to Maybank. Being early, we informed the rental company via WeChat to send someone to pick us up. A few minutes later, staff arrived to escort us. Our car was 50 meters to the right after exiting the airport. We handed over our pickup form, driving license, and passport, and they filled out our contract. After inspecting the car (which we had already checked ourselves), we signed the contract and paid a 200 CNY deposit. For the return, we notified the rental company via WeChat, refueled the car to the same level, and returned it to the pickup location at the airport. After inspection with no issues, our 200 CNY deposit was returned. However, we had a minor accident involving a third party in the final hours. We contacted the company, and they advised against reporting to the police, claiming that our order did not include third-party liability insurance (which we recorded and confirmed with the car rental platform's colleague). The company charged us 3000 MYR for vehicle damage (the deductible) and paid the third party in cash. We were dissatisfied with how they handled the accident, feeling it was irresponsible. Other than that, their service was good.
Car condition was average only. Wasn’t being informed that speed limit is only 70km upon car collection. We had to pay FINE RM150 due to this. If we were verbally informed, we can take extra precautions.
About QEEQ:8.0/10
Needed to make some adjustment on the timing on arrival and returning the car. However, the website didn’t allow us to do it less than 24 hours before collection. If the website was flexible, I could help us make some last minute planning.
“Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’”
About EPTA:5.3/10
Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.
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