Europcar *PENDING* YORK TRAIN STATION Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Kerr Adelaide

United Kingdom

Reviewed: Tue, May 8, 2018

About Europcar: 2.0 /10

We booked a car for 7 people, but when we arrived, they told us the car was broken and couldn't be given to us. They offered a refund and suggested we rent from another company, but they wouldn't cover our taxi fare. We said it wasn't our fault, and they immediately got rude, saying they could only refund us. How are we supposed to cancel all our plans? Then they offered two small cars but said we had to wait an hour for them to be delivered. It took several hours before we finally got a car. What a terrible company.

Europcar

York

United Kingdom

1 days rental

Relevant Reviews on Europcar in United Kingdom

W.Andrews

United Kingdom

6-day rental

Mini | Citroen C1 or similar

Europcar

Portsmouth

United Kingdom

Reviewed: Fri, Jun 7, 2024

About Europcar: 8.0 /10

Very helpful and friendly counter staff. The drop off was before business hours and finding a way out of the garage was a challenge.

About QEEQ: 8.0 /10

No concerns

M.S.

United Kingdom

6-day rental

Mini | Citroen C1 or similar

Reviewed: Mon, Apr 8, 2024

“Booking easy but pick up was a challenge.”

About Europcar: 8.0 /10

Be sure to check pick up location times. On weekends, this location does not open until 11am yet we arrived at 09:30. Had to wait 1 1/2hrs for staff to arrive and when they finally did, it took nearly a 1/2hr to check in with them. After looking at the fine print, this information was on my voucher so it was my fault for not being aware. .

About QEEQ: 10.0 /10

Booking process is simple and straightforward. All options are easily laid out and clear. Just make sure you read the fine print. Also, Qeeq’s option to cancel right up until the last minute is the best in the business.