There was no airport pickup service, wasted 2 hours

Made fifty phone calls, all went through but no answer. Had to take a taxi myself and it cost 50 dollars. I felt like cursing. It was cold and I had a crying child with me.

Counter staff very great. Very friendly. Car had lots of dings and scrapes. Every panel had some kind of problem. Do you charge the client for the body repairs, then pocket the money? It seems so. I think that is devious. Car smelt rather funny when sitting in the sun. Like mould or b.o. or similar. We booked a small car, but we drove a 7 seat SUV. We were happy, it was a nice car to drive, but if my wife was the driver, she would not be happy with the large size, as a small car was booked.

Better is spelt without a h!! And I would like a reminder message a week or so before the car booking. Other than that all good.

I was unaware that Carhood was a careshare company. I would like to have known this. Although it was cheap, our car was old, worn on the inside and did not have features expected. (They rent cars up to 15 years old.) I worried that the car might break down at any time. Also, would have preferred unlimited mileage even though we did not go over the limit.

Staff were efficient and helpful. The whole thing was very quick and easy. I only had the car for a day but it was perfect.