Rotterdam-Giethoorn-Dam-Alkmaar-Den Haag-Amsterdam

The car model was significantly different from what was booked. I reserved a more expensive Renault Megane Estate but received a much cheaper Hyundai i30. Even though a Megane was parked nearby, they claimed it wasn't available. The delivery person incorrectly informed me it was a diesel car, but it was actually a three-cylinder petrol engine, which vibrates heavily. This misinformation almost caused me to refuel incorrectly. However, the car pickup and return process was very smooth and convenient, and on weekends, they opened 15 minutes early for pick-up.

The car rental company provided very poor service. They charged a deposit of 675 euros for the car, and even though I returned the car in perfect condition with no issues during the inspection, they kept my deposit after I returned home. When I contacted the company, they claimed the car was lost and that I was responsible. Absolutely ridiculous! I am flying to the Netherlands next month on business and will take the police to their office to resolve this. I am determined to pursue this matter to the end.