The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.

The company forces additional insurance without informing customers.

Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.

Very good

The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.