Germany-Switzerland-Italy-France

Didn't get the car I wanted

Very good

Hertz service was good. The wait time to pick up the car was quite long, but there was a staff member to check the car upon return. Our car's windshield had a small dent from a rock, which was noted by the staff. Once the return process was completed, I received the billing statement a few days after returning home. The damage assessment was reasonable, good service.

Pickup and return were very convenient.

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy