Convenient pick-up and drop-off.

Very convenient

The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.

Communication was not smooth enough, the replacement car was not as good as the original one, and I had no choice, so it was quite confusing.

It would be even better if there were instructions and guides in Chinese, since there are many Chinese and Chinese-speaking customers in Los Angeles.