I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.
When picking up the car, I was charged an extra 40+ AUD as an airport parking fee. Communicated with the rental company, but the issue was not resolved.
Overall good. We have been charged for extra 4l of gas at the end (though we refilled to full 3kms from the airport). Time at the counter was longer than necessary (comparing to other renters, which seem more efficient).
“We believe that this vehicle was a dangerous vehicle because of a faulty Cruise Control”
About Europcar:9.0/10
There was no explanation of the features of the car, on pickup in Hobart.
Staff member at Launceston, where we called in and later dropped off the car was excellent.
Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed.
On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous.
On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents.
Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.
About QEEQ:10.0/10
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