The staff were very nice and didn't oversell.

The original car model was not provided, and the replacement was a smaller SUV. The salesperson deceitfully added super cover to the contract, despite my repeated insistence that I would not purchase the additional insurance.

The staff were friendly and helpful. When they found out we were going to visit the Manchester United club, they kindly recommended a nearby free parking spot.

The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.

No issues very quick service. Thanks.

Like: Got upgraded on the vehicle so more than happy.
Dislike: Probably took an hour to pick up the vehicle due to staff shortage and busy period