1. The store did not provide the specified car model and did not offer a similar type;
2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint;
3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB;
4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful;
5. All complaints to the rental company received no effective responses, and they were unreasonable.
“The rental company excellent but QEEQ room for improvement…”
About Alamo:10.0/10
Excellent customer service. Speedy and efficient service. Extremely polite!
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