The initial service was good, but there were some issues later on: firstly, repeated charges. I had paid the parking fee during the car rental and kept proof of the transaction, informing the rental company, but they still deducted parking fees and handling fees multiple times; secondly, illegal overdue charges. Customer service had informed me that the relevant fees would be deducted from the deposit within a week of returning the car. Five days after returning the car, the deposit was refunded to my account, but 15 days later, without notifying me, the fee was directly deducted from my credit card; thirdly, ignoring and not resolving customer-reported issues. After I reported the issues of repeated, overdue, and illegal deductions via email as required by the company, I have yet to receive any feedback or solutions. They just keep telling me to wait for notifications, completely disregarding customer needs.