They do not have car ready , and made me to wait more than an hour to wait .
For return , some accident happen in their facility and blame me and the process is on going.
J'ai eu la surprise d'avoir un SUV haut de gamme avec GPS, Wifi, sièges cuirs ventilés,...
Véhicule récent et en très bon état.
Seul bémol : véhicule mal lavé
About QEEQ:10.0/10
Simplicité d'utilisation du site
Excellent rapport qualité/prix (30% moins chère que le tarif du loueur)
I have sent this email to discount customer service:
Dear Sir/Madam
Here I would like to make my complaint about a service which I have received this week. I had reserved an economy car for my trip, alone, to Ottawa from Montreal, almost 10 days sooner to be sure about having a suitable car. Unfortunately, after going to your west downtown branch (Guy street), they told me that the car is not available and I have to go to the downtown branch. So, I went there together with one of the Discount employees. But, what they gave me was a big Jeep car and they said that there is no other option for me and if I do not agree I can cancel the contract. Since I had to go to Ottawa, I had no other choice and I accept that car. But during my trip, I found out the car had lots of mechanical problems and its steering wheel vibrated when the speed reached to 100 km/h. I also paid for 50 litres gas which for a 400 km trip for a single person is really too much.
Finally, when I returned the car and made my complaints to the downtown office, they said that there is no way to compensate for this inconvenience and I left there without any clear answer.
Here I should say that I am really disappointed by this service and more because of the way your employees faced with me. I also left a voice message to your customer service but I have not received any response yet.
By the way, I hope that I would receive a reasonable response from your side about this issue.
For your information, my contract number was 5060024004.
Waiting for your soonest response.
Regards
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Customer Service
Car rental website is good, Discount is socks.
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