Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.

The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.

No child seat as promised

I was scammed for 6800 RMB. Terrible experience, they never responded to my complaints. Before paying they were very attentive, but once they had my credit card, I was at their mercy.

I was extremely satisfied with pre-booking and return dealing with Toufik El Kadaoui who was very professional and helpful answering all my questions and helping with the whole rental process (long term rental)