Shirking responsibility, complete mess

Mediocre

I booked the car a week in advance, but the order was only confirmed 24 hours before departure. I almost had to book another car on Taobao... The staff was quite enthusiastic, but the biggest problem was that we clearly booked an automatic car. When we arrived at the store at 12 PM, we received a manual car and had to wait three hours for the automatic one. The car's left side mirror was damaged, and they tried to blame it on us when we returned it. Luckily, I had taken photos in advance to prove it wasn't our fault! Additionally, I paid a deposit of 1500 local currency when picking up the car, but my bank card indicated it was a charge, not a pre-authorization or hold. They said it would be refunded a few days after drop-off, but it's been a week and I haven't seen the refund yet!

The navigation was not useful; we didn't use it at all. The vehicle condition was not great. One of the tires was flat on the second night, but luckily, the hotel staff helped us inflate it.

At first, the staff gave me a Hyundai i1 without mentioning the downgrade! The price difference is significant! I almost got scammed! Eventually, I managed to get a car of the same class as the booked Accent. The worst part is that the fuel tank was empty and I had to refuel myself. When I mentioned it, he said just return it with an empty tank! Who can gauge the fuel level that accurately? This is clearly unscrupulous!