From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3834881309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3834881309
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FIRST CAR RENTAL CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

Frederica Anne

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Reviewed: Wed, Sep 13, 2017
“Across Turkey”
About FIRST CAR RENTAL: 4.0 /10
The rental company's service was poor, they took my GPS and wouldn't return it

Arlene Christopher

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Reviewed: Wed, May 24, 2017
“Things to Know Before Renting: Do you need to clean the vehicle before returning it? How much will b”
About FIRST CAR RENTAL: 2.0 /10
The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!

Rose IV.

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Reviewed: Wed, Mar 14, 2018
“Cape Town! Beautiful”
About FIRST CAR RENTAL: 10.0 /10
Pretty good! Nice service!
About QEEQ: 10.0 /10

Kama Boswell

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Reviewed: Wed, Jul 31, 2024
About FIRST CAR RENTAL: 10.0 /10
A pretty good service experience, staff were friendly.
About QEEQ: 10.0 /10

Guy Lyly

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Reviewed: Wed, Jan 10, 2018
“Garden Avenue”
About FIRST CAR RENTAL: 4.0 /10
The customer service was poor. When we booked the car, the information on the rental website indicated that they operate 24 hours a day. Due to a delayed flight, we only arrived at the pick-up point at 10:30 PM. There was an issue with the card during the payment process, which resulted in a high-risk warning, causing the card to be temporarily suspended. After more than an hour of hassle, the customer service representative started showing attitude, becoming increasingly rude, and complaining that we were delaying her from finishing her shift, asking who would pay for her overtime. Even more outrageous was the return process. Although we refueled the car at a gas station 1-2 kilometers from the return point and specifically pointed this out to the inspecting staff, who confirmed it was fine, we still received a bill charging us 200 Rand (approximately 100 RMB) for fuel, claiming an additional 14 liters were added. We had already filled up the tank, so there was no way it needed another 14 liters. I had seen similar feedback on forums before but didn't expect it to happen to me. I will never use this company again, absolutely terrible!

Warwick de Villiers

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Medium SUV | Suzuki Ertiga 5 Seats or similar
Reviewed: Wed, Feb 1, 2023
About FIRST CAR RENTAL: 6.0 /10
Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly
About QEEQ: 10.0 /10

Tony Degiorgio

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Mini | Peugeot 108 or similar
Reviewed: Tue, Mar 17, 2020
About FIRST CAR RENTAL: 10.0 /10
Brilliant service and extremely quick. Would def recommend
About QEEQ: 10.0 /10
Brilliant website would def recommend

Lennon Lowell

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Reviewed: Tue, Feb 13, 2018
“Cape Town - Knysna - Cape Town”
About FIRST CAR RENTAL: 6.0 /10
Waited a long time, staff efficiency was low

Glenn Morse

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Reviewed: Tue, Aug 22, 2017
“The car model was incorrect, miscommunication, we went to the airport to rent another car ourselves”
About FIRST CAR RENTAL: 2.0 /10
Incorrect car model

Basil Steinbeck

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Reviewed: Tue, Apr 11, 2017
About FIRST CAR RENTAL: 8.0 /10
There was nothing unsatisfactory with the supplier. My dissatisfaction lies with QEEQ for not passing on the information about my child safety seat to the rental company.

Annabelle Robeson

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Reviewed: Thu, Sep 6, 2018
About FIRST CAR RENTAL: 8.0 /10
Mediocre

Prima Maltz

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Reviewed: Thu, Feb 9, 2017
“QEEQ's offline navigation is the best. This time the WiFi device was broken, the rental company's GP”
About FIRST CAR RENTAL: 6.0 /10
The navigation was not useful; we didn't use it at all. The vehicle condition was not great. One of the tires was flat on the second night, but luckily, the hotel staff helped us inflate it.

Odelette Effie

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Reviewed: Thu, Apr 11, 2019
About FIRST CAR RENTAL: 2.0 /10
I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

Ann Brewster

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Reviewed: Sun, Sep 9, 2018
About FIRST CAR RENTAL: 2.0 /10
Shirking responsibility, complete mess

Gregary Mansfield

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Reviewed: Sun, Feb 25, 2018
About FIRST CAR RENTAL: 2.0 /10
In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!

Henri

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Mini Van | Toyota Quantum 10 Seats or similar
Reviewed: Sun, Dec 29, 2019
About FIRST CAR RENTAL: 10.0 /10
Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.
About QEEQ: 10.0 /10

Franklin Hoover

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Reviewed: Mon, Oct 16, 2017
“Cape Town Coastal and Winery Tour”
About FIRST CAR RENTAL: 6.0 /10
The vehicle was a sedan version of an automatic Polo with over 30,000 kilometers on it. The performance and condition were average, and the car was relatively old. Upon returning, I noticed that First Car Rental at Cape Town Airport mainly had small cars, all in average condition.

William Bertha

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Reviewed: Mon, May 14, 2018
About FIRST CAR RENTAL: 10.0 /10
Not very reliable

I.VAN DER MERWE

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Reviewed: Fri, Jan 6, 2023
“Hassle free.”
About FIRST CAR RENTAL: 10.0 /10
Everything went smoothly
About QEEQ: 10.0 /10
QEEQ does not reflect the ‘actual’ vehicle supplied, after checking in at the car rental counter. Not sure how important this is as I have never been offered the car specified, as it is normally ‘or similar’ Most times it’s a bit disappointing!

Judith Gracie

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Reviewed: Fri, Feb 10, 2017
“Google Maps is sufficient, call me Lei Feng”
About FIRST CAR RENTAL: 2.0 /10
I booked the car a week in advance, but the order was only confirmed 24 hours before departure. I almost had to book another car on Taobao... The staff was quite enthusiastic, but the biggest problem was that we clearly booked an automatic car. When we arrived at the store at 12 PM, we received a manual car and had to wait three hours for the automatic one. The car's left side mirror was damaged, and they tried to blame it on us when we returned it. Luckily, I had taken photos in advance to prove it wasn't our fault! Additionally, I paid a deposit of 1500 local currency when picking up the car, but my bank card indicated it was a charge, not a pre-authorization or hold. They said it would be refunded a few days after drop-off, but it's been a week and I haven't seen the refund yet!

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Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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