The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!
There was nothing unsatisfactory with the supplier. My dissatisfaction lies with QEEQ for not passing on the information about my child safety seat to the rental company.
The service was excellent; we only waited a few minutes before being led to pick up the car. The rental company staff were very knowledgeable about the car's condition and pointed out all the scratches on the body. Of course, you should carefully inspect the car to ensure nothing is missed. It's best to take photos as evidence and confirm the scratches with the staff while looking at their records. The return process was also smooth. The staff only asked if everything was okay, I said yes, and after a few minutes of waiting, I cleared the remaining payment. There was no upselling during the pickup process; I just showed my driver's license, passport, pickup form, and credit card. The car was in great condition.
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