From Leeds to Windermere, UK

The staff's attitude was acceptable, but they didn't review our order carefully. Since we are over 60 and don't understand foreign languages, the staff used a translation app on their phone to try and upsell us to a larger car with additional costs. We were bewildered because our reservation clearly specified the car model, and they had the car, yet they wanted us to upgrade? We were confused and didn't accept the offer. Eventually, they gave us a car completely different from what we had reserved. We were supposed to get a manual, five-seater, four-door small car, but instead, we got a two-door, four-seater micro car. This caused many problems for our trip. With a 1.2L engine, it couldn't handle steep hills, and passengers had to get out and walk. With three of us traveling, getting in and out of the car was very inconvenient. This trip was really disappointing. Within two hours of renting the car, we realized it didn't match our reservation. As we couldn't return to the rental office, we called QEEQ to raise our concerns, but they haven't resolved it yet. We hope for a satisfactory response soon to maintain your company's good reputation.