The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.

Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.

When we picked up the car, we clearly told the staff that we had already purchased the additional full insurance and did not need to buy it again. The staff wrote the rental agreement very poorly and we couldn't make out the details. When returning the car, we were informed that we had been charged for the full insurance. They told us to call their service phone number to resolve the issue, as such matters are not handled on site. Since we were in a hurry to catch a flight, we had no choice but to accept. Very unsatisfied, will not rent from this company again. Will prefer to rent from bigger companies like Hertz, even if it costs more.

I was upsold full insurance multiple times during pickup, even after informing them I already bought it domestically. It was irritating and I couldn't drive at ease throughout the trip.
Otherwise, everything was great, convenient, and fast. I originally booked a manual wagon and paid an extra 10 euros to upgrade to an automatic Jaguar. It was a new car, and cars abroad get updated quite quickly.

Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)

Good booking experience and I get exactly what I expected from Easyrentcars, will use again