Bangkok-Hua Hin

Dissatisfied

Despite multiple experiences of picking up dirty cars, there's been no improvement. Therefore, I won't rent from yesaway anymore. Can you follow up on my case? I hope you can give me a satisfactory answer, otherwise, I will never rent from yesaway again.

When we picked up the car, the rental staff gave us a neck pillow, saying it was a gift. However, upon returning the car, they told us it was just for our use! We said that their colleague had mentioned it was a gift, and we had left it in the villa in Pattaya. Then he said his colleague meant it was for our use. What does 'gift' even mean? If it's for our use, just say so, don't say it's a gift! Also, I rented a 12-seater car, so why not give us 12 pillows to use! Clearly, they just want to make us pay extra. In the end, we had to trouble a friend in Pattaya to mail it back to the airport! I will never use this rental company again!

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Staff forgot copy passport