Picking up the car was easy and the process was simple. Extremely satisfied. This time, they even provided a new hybrid car, which was great to drive. A three-day round trip to Pattaya only cost 1000 THB in fuel.
They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.
Every thing are OK!
Except for the directions to the parking lot.
It wasn't like this the last time I used a Europcar.
They gave me printed information map.
Lovely team. I forgot not to lock the car with the key but to use the remote- and ended up with the burglar alarm going off!!! but the team replied to my phone call immediately and solved the problem. All very good! I really liked the phone holder and multiple cables provided to allow me to use my cellphone for google maps. I thought the steering wheel lock was a bit over the top- maybe good for Shanhai but not really needed in Central Otago!
About QEEQ:10.0/10
all good. I decided not to pay for insurance and that was the right decision in my case
Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.
“Weird company with 0 facilities/check in desk or proper location”
About YESAWAY:6.0/10
Such a weird collection/drop off service in a random place.
Felt v odd - due to location being a vacant lot - but the price was not low enough to reflect this…
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