Terrible experience. Both pickup and drop-off were troublesome. The deposit was charged to the credit card instead of pre-authorization, and it's been a month without a refund.
After arriving at the airport, no one was there holding a sign to pick us up. Before our departure, someone added us on WeChat, but after arrival, they didn't answer WeChat calls. It took 10 minutes for someone to respond, saying they were on their way and needed 20 minutes. In the end, we waited 40 minutes. The car pickup experience was poor.
Refunding the deposit is really problematic. Other companies use pre-authorization, but this one insists on charging the credit card. It's better to avoid this car rental company.
I found out that picking up the car after 5 PM incurs a charge of 150 MYR. I was only 5 minutes late, at 5:05 PM, but they still insisted on charging me. I feel extremely angry. Firstly, I was just 5 minutes late. Secondly, the fee is very unreasonable. It feels like they are trying to make money off situations like this.
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