CAR RENTAL REVIEWS ON SURIA IN KUALA LUMPUR

Pretty good

Very satisfied, good service, but the car is quite old and the brakes are not very responsive.

Professional service, they even picked me up at the airport.

Very satisfied, everything went smoothly

Very satisfied, will rent from this company again for future trips.

Satisfied

KLIA terminal1なら目の前の駐車場なので便利です。T2到着だと送迎が必要なのでwhat'sAppでのやり取りが発生します。待ち合わせ場所は複雑ではないので迷いませんでしたが、朝8時から営業開始なので早朝便で到着すると長い時間待つことになるのが難点。ただしスタッフの方もとても親切でした。

Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.

Overall service was satisfactory.

事前にwechatでの連絡先の情報があり、到着時間やピックアップ、返却後の送りについてもコミュニケーションが取れていましたので、とてもスムーズでした。スタッフの方も笑顔でとても印象が良かったです。

必要な情報はすべて記載があり、大変便利でした。これまでeuropcar、sixt等大手の利用が多かったのですが、ローカルなレンタカー会社の選択肢があり、また対応もとても良かったのでとても満足しています。次回もQEEQで予約を進めたいと思います。

Excellent customer service

Satisfied with the service. The on-site process was quick. The vehicle's exterior was checked in advance. Although the car was an older model, the most important thing was that the interior was clean.

Very friendly and helpful staff

They didn't inform us in advance that eating durian is not allowed. Charged 100 for car wash when returning the car.

Very good

Excellent service

Very good

Very satisfied, no hidden charges.

When I arrived at KLIA2, I called and a staff member came to pick me up at the arrival gate. A message about the lending procedure was sent to my smartphone the day before, and it was easy to understand.

The drop-off location was KLIA, but it was easy to understand as images and directions were sent to me in advance via WhatsApp. The staff was also very responsive when I dropped the car off.

Extremely satisfied