CAR RENTAL REVIEWS ON EUROPCAR IN KUALA LUMPUR

Waited for an hour to pick up the car

The customer service was excellent.

Pretty good

Satisfied

Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.

Very easy to use. Price good.

The store procedures were very quick, there was no hard selling of insurance or other services. The Indian lady's service attitude was very good. The car inspection during pickup was thorough, but not as careful during return. They didn't provide Touch 'n Go or a phone holder. You can buy a highway card at the metro station.

Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.

Satisfied

Not bad.

Overall, I'm quite satisfied with the service.

Pretty good

The car rental company provided no service, only handed the car to us. The overall experience was very poor. The staff lacked integrity; they gave me a fast pass card and asked for a 100 yuan deposit. When returning the car and card, they claimed they only received 50 yuan as a deposit. Since they didn't provide any receipts at the time and there was no surveillance, I had no way to argue.

Waited for an hour, nobody answered the phone.

Pickup process was relatively slow, but returning the car was quick!

Average

It's pretty average, a normal transaction. There weren't many requirements while renting, and returning the car was hassle-free. It would be better if they had Chinese service.

Satisfactory

Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.

Friendly staff.

まあまあ良かった。

日本では不向き。