Satisfactory

I was charged 182 dollars when returning the car, which is a complete rip-off! They said it was for a crack in the glass. How could anyone have seen that when picking up the car in an underground parking lot? I even went back the next morning to show them, and they told me to wait until I returned the car. Now, they're charging me and taking 182 dollars from my deposit! Is this rental company known for these practices? Are they really in need of money? Future renters, beware!

The store procedures were very quick, there was no hard selling of insurance or other services. The Indian lady's service attitude was very good. The car inspection during pickup was thorough, but not as careful during return. They didn't provide Touch 'n Go or a phone holder. You can buy a highway card at the metro station.

Friendly staff.

The car was not how I expected as it was quite old. I paid more and chose Europcar as I have experienced cars as good as new. This vehicle had run a lot of kms and was not at all fuel efficient as it was old and not maintained. Just the outside was good... this is not expected from Europcar.