8.4 /10 Very good
Reviewed: Tuesday, December 31, 2024
Like: The car from Paradise Car Rental was exactly what we expected. We needed a GPS and this was found on the spot for us though we hadn't booked one at RM25 per day of course. Fairly new car, approx 20000 km on the clock and on delivery I was presented with the offer of a Touch and Go card to use. Nice touch, Waja. Overall friendliness of the staff. They gave me a lift back to KLIA 2 on drop off.
Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Once I landed, it was easy to find the location as per the instructions given on the booking voucher. The car was ready before time. It was a hassle free pickup & drop.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The staff are very welcome, and informative. I got brand new proton saga car. It was very clean, and no problem so far.
Read More >8.3 /10 Very good
Reviewed: Tuesday, December 31, 2024
The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
It served the purpose. Nothing fancy. Just right.
Read More >7.7 /10 Good
Reviewed: Tuesday, December 31, 2024
The car we got, a Bezza was low on power but extremely fuel economical. Ride was kinda bumpy but the AC is very cooling even in extremely hot KL weather.
Read More >5.7 /10 Average
Reviewed: Tuesday, December 31, 2024
Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.
Read More >6.3 /10 Average
Reviewed: Tuesday, December 31, 2024
The condition of the car should be improved. Cars are either old or fixed after accident. Not much choice available.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Overall a great experience
Read More >6.7 /10 Average
Reviewed: Tuesday, December 31, 2024
Receipt printed show Bezza. But they claim system they entered is Saga.
Read More >9.3 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Responsive and helping staff.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
customer service staff was efficient and pleasant.
car condition in excellent condition
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
New car
Read More >Voravech Kumpoot
Kuala Lumpur
6.3 /10 Average
Reviewed: Tuesday, December 31, 2024
รอรับรถเกือบๆ 40 นาทีเพราะบริษัทรถเช่านี้ไม่มีเคาเตอร์ใน t2 ต้องโทรหาเพื่อนัดกับพนักงาน จอง perodua beza ก็ได้ proton saga ที่ราคาถูกกว่า (เห็นมาหลายคอมเมนต์ก่อนนี่เลยไม่แปลกใจ) รถที่ได้มีขยะติดมาด้วยทั้งขวดน้ำและเปลือกลูกอม ปัดน้ำฝนลายพร้อยจนมองทางไม่เห็นและยางรถก็เก่ามาก
Read More >9.3 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Staff were really helpful
Read More >A.Elmokhtar Sayed
Kuala Lumpur
8.3 /10 Very good
Reviewed: Tuesday, December 31, 2024
the car condition was excellent and the staff is cooperative but he is not avaliable at the location
Read More >8.7 /10 Very good
Reviewed: Tuesday, December 31, 2024
Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.
Read More >8.3 /10 Very good
Reviewed: Tuesday, December 31, 2024
I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Pickup of the car was smooth and easy. Friendly operator.
Read More >Gail Benjamin
Kuala Lumpur
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Completely unable to communicate, waited for an hour and a half, the pickup instructions were useless, impossible to understand for first-time visitors to Kuala Lumpur
Read More >6 /10 Average
Reviewed: Tuesday, December 31, 2024
When booking, they said there would be a sign, but there wasn't and I had to call them to come over. Also, it was actually at K1, not K2. So it was quite cumbersome; they didn't clearly tell me where to wait, so I ended up running around a lot. They were also very impatient.
Read More >Armand Church
Kuala Lumpur
4 /10 Average
Reviewed: Tuesday, December 31, 2024
The order clearly stated that there would be someone to pick us up after landing, but no one was there. When we called, we were told they wouldn't come and were very rude about it. We had to find our own way and it took three and a half hours.
Read More >William Piers
Kuala Lumpur
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
They initially said there would be an airport pick-up, but in reality, I had to call them upon arrival. I had booked for 9 AM at the airport, waited for a long time without seeing any staff, and only after calling the rental company did the staff come to pick me up.
Read More >Joshua George
Kuala Lumpur
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
No one met us at the arrival gate. We didn't know where to get the car. After several phone calls, someone finally showed up.
Read More >8 /10 Very good
Reviewed: Tuesday, December 31, 2024
Satisfied
Read More >Xaviera Swift
Kuala Lumpur
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Just okay. If my husband didn't speak the local language, I definitely wouldn't have been able to get the car. No one came to pick us up or called us, and when you call them at the entrance, they don't speak Chinese.
Read More >2 /10 Poor
Reviewed: Tuesday, December 31, 2024
The pickup location was hard to find, no one came to pick us up. We called from just 50 meters away requesting someone to pick us up, but they refused and rudely hung up. We wandered around for nearly an hour, luckily a kind person guided us to the store. At the store, we requested a credit card slip for the transaction but were told the card was only used for registration. However, the bank indicated two failed transactions of 1000 MYR each (because I had set a limit on the card as a precaution). The car return location was still at KLIA Terminal 1. A week later, we had a new booking requesting pickup at KLIA2 (QEEQ order specified pickup at KLIA2), but the store wanted to charge 25 MYR (we have a recording as evidence).
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The staff were very helpful, and communication in English was smooth.
Read More >Rebecca Eleanor
Kuala Lumpur
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
The driver picked me up from KLIA2, then processed the paperwork at Terminal 1. After returning the car, they dropped me off at Terminal 2.
Read More >Salome Wheeler
Kuala Lumpur
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Communication via WeChat was quite good, but their attitude was so-so, and they were unwilling to drive over to pick us up. It took a long time to find the store's location, and the drop-off experience was also not pleasant.
Read More >Franklin Hoover
Kuala Lumpur
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The car was driven directly to the airport exit when we picked it up, very convenient. I provided the wrong phone number, and although it took a long time to find us, they did not complain at all. I saw a warning light on and thought there was something wrong with the car, so they gave us a replacement the next day. Their navigation was not accurate, they arrived two minutes late and still apologized. Excellent service!
Read More >6 /10 Average
Reviewed: Tuesday, December 31, 2024
The service was alright, but the car was terrible. It was a bizarre model that didn't seem like a normal car and consumed a lot of fuel! Half a tank was gone in no time.
Read More >2 /10 Poor
Reviewed: Tuesday, December 31, 2024
The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.
Read More >Hilda Freeman
Kuala Lumpur
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Overall service was okay, but we had to pay a 40 MYR service fee because we were 40 minutes late due to taking the wrong exit.
Read More >2 /10 Poor
Reviewed: Tuesday, December 31, 2024
I scheduled to pick up the car at 1 PM on July 31st! Before boarding the flight from Penang to Kuala Lumpur, I received a reminder from the rental company about picking up the car. However, when I arrived at the designated location, no one was there. I called the rental company, and they asked for my reservation number. Later, they replied that the reservation had been canceled an hour ago and claimed they had sent me an email, but I never received any such email until I returned home on the 3rd. I made an international call from the airport to the customer service for assistance, but they also said there were no cars and advised me to check for any available similar models at the location and rent one directly, which I would later need to resolve on my own. Because it was a holiday, I spent almost 3 hours at the airport. I asked around, but most rentals required advance booking. Eventually, I managed to book a car through a domestic travel platform, but the price was 40% higher than before. Despite all this, my status on the rental company’s app still showed everything was normal, and on the 2nd, I even received a message reminding me to return the car!
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