Overall, I had a great deal and it was a very good experience.
Michael
Malaysia
Reviewed: Wed, Jun 5, 2019
About PARADISE:8.3/10
The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.
About QEEQ:10.0/10
The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.
The service was alright, but the car was terrible. It was a bizarre model that didn't seem like a normal car and consumed a lot of fuel! Half a tank was gone in no time.
The pickup location was hard to find, no one came to pick us up. We called from just 50 meters away requesting someone to pick us up, but they refused and rudely hung up. We wandered around for nearly an hour, luckily a kind person guided us to the store. At the store, we requested a credit card slip for the transaction but were told the card was only used for registration. However, the bank indicated two failed transactions of 1000 MYR each (because I had set a limit on the card as a precaution). The car return location was still at KLIA Terminal 1. A week later, we had a new booking requesting pickup at KLIA2 (QEEQ order specified pickup at KLIA2), but the store wanted to charge 25 MYR (we have a recording as evidence).
They initially said there would be an airport pick-up, but in reality, I had to call them upon arrival. I had booked for 9 AM at the airport, waited for a long time without seeing any staff, and only after calling the rental company did the staff come to pick me up.
“Paid $58 for Perodua Bezza but get Proton Saga (it was price $54). It is a downgrade. But no refund?”
About PARADISE:6.7/10
Receipt printed show Bezza. But they claim system they entered is Saga.
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Customer Service
Overall, I had a great deal and it was a very good experience.
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