8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Very friendly staff. Supported us very well during pick up and drop. Vehicle was is very good condition. Except the music player did not work with our usb and we couldnt charge our phones either.
Dislike: Unfortunately Usb port for charging and music system did not work.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: The staff was wonderful and helpful. Car was as we expected and clean.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Everything was perfect.
Read More >8.2 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Easy to locate kiosk, staff gave clear instructions and affordable rates.
Dislike: The car can be cleaner. There were crumbs and some leftover food from previous renter.
Read More >Frequent traveller
Kuala Lumpur
6.3 /10 Average
Reviewed: Monday, November 18, 2024
Agent didn’t mark tiniest scratch when I checked out saying such small scratches(probably from branches) were OK but when I returned the car another agent made a small deal out of it and asked if I took photos of all the tiniest scratches
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
I had to wait for more than half an hour to drop the car, nobody was picking up the call to come to collect the car, then I ran upto the counter to get someone to take the car and then we came back to inspect the car with the luggage and then again rush back to airport departure as i had wasted more than 30 mins for this process at the peak time when I had to catch the flight, at the time of drop try to understand the customer cannot invest time in these activities as he has to catch the flight.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
hiccup during pick up. Vehicle was in good condition
Read More >P.Anak Alberth Ubit
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
G
Read More >F.Fakurruddin
Kuala Lumpur
9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Need special cleaning as we found cockroachs inside the car
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Helpful guy at the counter, give us all the information we may need.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
I have been renting from Galaxy for few instances and previous trip I switch to another car rental thinking that most of the car rental are the same. Full of disappointment from other car rental providing bad car conditions (old and dirty). This trip I switch back to Galaxy Asia and through comparison you will realised the differences. I will continue with Galaxy Asia and hope they will continue with such good service and quality car.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
inexperience staff during drop off.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Been using this car rental with overall satisfaction
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
The car was as expected but a little out dated with no handphone GPS interface.
I had to wait about 20 minutes for someone to attend to me at the counter when I arrived to pick up the car.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Generally ok.
Didn't clean interior space before handing over.
Read More >K.Baba Mohamed Abubacker
Kuala Lumpur
5.3 /10 Average
Reviewed: Monday, November 18, 2024
i was waiting for more than 30 mins at the counter but no one was there. after calling the customer care, the staff came and argued with us regarding the waiting time. really unprofessional. secondly the car had worms inside. we found like 4 big ones. really disgusting
Read More >Mazin Al Bukhari
Kuala Lumpur
9 /10 Excellent
Reviewed: Monday, November 18, 2024
The counter it’s not easy to find if you came for the first time and the area is hot if you waiting for long time but the process was fast enough and the staff were friendly and fast.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The car is exceeded I expected. New car only one yr old. Car was excellent condation. The only I m not happy is the deposit for RM1500 is too much. They said only after 3wks will refunded back.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
早い対応でした
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Staff are friendly and professional. The model that I rent is Proton Exora. I don't have any expectation on the Malaysian basic 7-seater car. However, it's over my expectation. The car condition is great, it's clean and pretty new. When I loaded all luggage and passenger, this small engine 7-seater still capable to handle it well. I shall definitely use Galaxy asia service again.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Car was in good condition. However, counter staff service could have been better.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Car condition - need service as weird sound coming out from front brake and suspension.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The car was about average, roughly 2-3 years old but with relatively high mileage. Interior was clean and the drive's fairly smooth, but the engine was a bit noisy (have driven many Civics before).
There were also many scratches around the body and rims.
Considering the amount paid for this car/category, we weren't too happy given the above.
We had expected for a newer or better maintained car. Hope to see improvements in the future.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Stuff are very friendly and professional, pickup process was easy and drop off process are even easier.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Staff are very friendly and accommodating, our flight were late, they were able to pick us up and take us to KLIA1 to pick up the vehicle. Drop off process are easy to follow, will definitely rent from them again.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
We got the make and model that we ordered and provide WhatsApp support in case you got any query and support during the rental period.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Car is very well spacious. Need to remodel the car to the newest model
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great experience 3rd times use never fail
Read More >Gregary Mansfield
Kuala Lumpur
2 /10 Poor
Reviewed: Monday, November 18, 2024
I arrived at the counter at 4 PM but no one was there. When I called, only the first call asking for the address was answered, the next seven or eight weren't picked up. I waited for more than 20 minutes. The staff at the next counter even helped call them. They finally arrived late. When checking the car, they said even the tiniest scratches or dents would cost hundreds of ringgits in fines. When I rented in Langkawi, it was never this serious. I was so scared that I recorded a video and made them note every tiny scratch. When picking up the car, I asked about getting a Touch & Go card for the highway. After explaining, they offered to sell me a colleague's card for 58 ringgits, including 43 ringgits of toll credit! Did they think I was stupid? They were making a 5-ringgit profit off me. I refused their offer, and they said there was no markup, it was the same price. I want to alert my friends from China not to be scammed. A card only costs 10 ringgits. Buy it from the far-left lane when entering the highway for 10 ringgits, and then top up with cash on the far-left lane when exiting. A round trip from Kuala Lumpur to Melaka is just over 30 ringgits, not 30 ringgits one way. Don't top up too much. If you run out of money, use the leftmost manual lane. Malaysian highways are very cheap, costing less than 20 cents per kilometer. When returning the car, we arrived at the designated parking lot at 7:50 PM. The three contact numbers all claimed 24-hour service. We called each number several times and finally got through after ten attempts. We waited another ten minutes for the staff to arrive. What if we had a flight to catch? This wasted so much time. Extremely dissatisfied. Will never rent from this company again.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very prompt
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Overall, it's quite good. However, during the return, they suddenly claimed there was damage to the car. After a long argument, they conceded. This has never happened before. It was disappointing.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The damage charges were very high. Recommend getting insurance.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Average
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
This is a shoddy company! I've rented cars many times, but this time I was really tricked. It's my own fault for not carefully checking the car before signing! I hope future renters reading this review will be extra cautious when picking up their cars. I highly do not recommend this rental company! Tricked, tricked! Experience it for yourselves!
Read More >Pearl Sailsbury
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Despite our flight being delayed, the car rental company's customer service promptly answered our call at 1 AM and assured us we could still get the car later. Both the car pickup and return were handled swiftly, and even when we had a flat tire during the journey, they checked the car quickly and didn't cause any trouble. The service attitude was excellent, and they were very considerate towards customers. Highly recommend.
Read More >Abner Timothy
Kuala Lumpur
4 /10 Average
Reviewed: Monday, November 18, 2024
Overcharged
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great company.
Read More >Noel Ackerman(n)
Kuala Lumpur
4 /10 Average
Reviewed: Monday, November 18, 2024
Our flight to Kuala Lumpur arrived quite late. After paying an extra 150 MYR for the late fee, we successfully picked up the car. It was a small car with 140,000 kilometers on it. Honestly, you wouldn't find such high mileage cars being rented out in our country. We used it for three days and it was just about okay. We rented a local Touch 'n Go card for toll payments, costing 30 MYR for three days. We ended up over-recharging it, and couldn't retrieve the balance. When returning the car, the remaining balance was still on the card, so make sure to load less as toll costs are cheap. The main issue was returning the car; we made more than 20 calls with no answer, causing our flight to be delayed. Ultimately, we left the keys at another rental counter, which had much better service. They later explained that they missed our calls because their phone died. It was a frustrating experience and it seems like Southeast Asia is not yet ready to properly welcome tourists post-pandemic.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Extremely satisfied!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Extremely satisfied
Read More >Penelope Charley
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was in good condition. During the pandemic, the company also provided disinfection to ensure driving safety.
Read More >Deborah Joshua
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Picked up the car at 8 AM, there were only two service staff at the counter, but luckily the wait wasn't long. When returning the car, it coincided with lunchtime, but no extra fees were charged. Overall, quite satisfied.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The return was handled by a local Chinese, communication was smooth and the return process was completed quickly.
Read More >Jonathan Sawyer
Kuala Lumpur
6 /10 Average
Reviewed: Monday, November 18, 2024
There is no counter at T2, it was a bit hard to find the parking lot in Kuala Lumpur as it was my first time there and no one answered the phone. Eventually, I contacted the rental company for assistance.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!
Read More >Mark Kathleen
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
This car rental experience in Kuala Lumpur was really, really nice! I have to commend them here.
Read More >Sabrina Salome
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car rental experience in Kuala Lumpur this time was absolutely wonderful! I must commend them here.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
The service was mediocre. The highway toll card rental costs 30 MYR, and you have to load it with your own money. If you overcharge, you don't get a refund. The card initially had only 1.5 MYR, which caused me to miss the toll card refill station and get stuck at the toll booth. I had to find a place to refill the card, which was very inconvenient. I specifically chose the rental location at Terminal 2, but they directed me to pick up the car at Terminal 1. When returning the car to Terminal 2, they charged an additional 30 MYR. When I arrived at the designated return spot, I called the contact, but I had to wait half an hour, almost missing my flight. The entire experience was terrible.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very easy to find and great service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good
Read More >Virginia Wilson
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Satisfied, good attitude
Read More >Leopold Chapman
Kuala Lumpur
8 /10 Very good
Reviewed: Monday, November 18, 2024
It's okay
Read More >Rosalind Black
Kuala Lumpur
6 /10 Average
Reviewed: Monday, November 18, 2024
The staff on site were reasonably polite, but the car model was not as expected and the space was too small.
Read More >Jonathan Sawyer
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff provided excellent service and arranged for a Mandarin-speaking staff member. Highly recommended.
Read More >Jennifer Sapir
Kuala Lumpur
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great! Located right in the T2 terminal bus station, very easy to find. Arrived an hour early and smoothly picked up the car. The attendant was waiting in the parking garage when returning the car.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
The process took too long. After returning and inspecting the car (including signing), I was informed via phone ten minutes later that there was an issue.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Even though we scheduled a pick-up and drop-off time in advance, we still had to wait.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent service. When returning the car, the staff member noticed we had a lot of luggage and personally drove us across the border. He even gave us directions during the trip. Really nice!
Read More >Bartholomew Ward
Kuala Lumpur
8 /10 Very good
Reviewed: Monday, November 18, 2024
Quite satisfied
Read More >Maxwell Daniell
Kuala Lumpur
8 /10 Very good
Reviewed: Monday, November 18, 2024
The rental fee for Touch 'n Go provided by the company is a bit high, but everything else was great. Both the car pick-up and drop-off process were smooth.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
The rentaled 7 seater Serena was like new and in tip top condition. The representative from ASIA CAR was detail and helpful. Would recommend ASIA CAR and will be using them again on my next visit.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff generally had a good attitude. During pickup, they ask you to record a video of any scratches or issues on the car.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
The car is not good
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Pick up and drop off was smooth and fast
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
They gave me brand new model with no extra charge. And they offer many different types of cars so you’ll find exactly what you need from their stocks.
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