We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.
Despite our flight being delayed, the car rental company's customer service promptly answered our call at 1 AM and assured us we could still get the car later. Both the car pickup and return were handled swiftly, and even when we had a flat tire during the journey, they checked the car quickly and didn't cause any trouble. The service attitude was excellent, and they were very considerate towards customers. Highly recommend.
The counter it’s not easy to find if you came for the first time and the area is hot if you waiting for long time but the process was fast enough and the staff were friendly and fast.
About QEEQ:8.0/10
The price didn’t drop but I like this app it’s easy booking.
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