Overall nice experience, waiting for my refund please process asap.
N.Solanki
Malaysia
Reviewed: Wed, Feb 20, 2019
About ASIA CAR:7.3/10
I had to wait for more than half an hour to drop the car, nobody was picking up the call to come to collect the car, then I ran upto the counter to get someone to take the car and then we came back to inspect the car with the luggage and then again rush back to airport departure as i had wasted more than 30 mins for this process at the peak time when I had to catch the flight, at the time of drop try to understand the customer cannot invest time in these activities as he has to catch the flight.
Excellent service. When returning the car, the staff member noticed we had a lot of luggage and personally drove us across the border. He even gave us directions during the trip. Really nice!
The process took too long. After returning and inspecting the car (including signing), I was informed via phone ten minutes later that there was an issue.
Despite our flight being delayed, the car rental company's customer service promptly answered our call at 1 AM and assured us we could still get the car later. Both the car pickup and return were handled swiftly, and even when we had a flat tire during the journey, they checked the car quickly and didn't cause any trouble. The service attitude was excellent, and they were very considerate towards customers. Highly recommend.
“Good, but needs improvements with car of this price.”
About ASIA CAR:8.0/10
The car was about average, roughly 2-3 years old but with relatively high mileage. Interior was clean and the drive's fairly smooth, but the engine was a bit noisy (have driven many Civics before).
There were also many scratches around the body and rims.
Considering the amount paid for this car/category, we weren't too happy given the above.
We had expected for a newer or better maintained car. Hope to see improvements in the future.
About QEEQ:8.0/10
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Overall nice experience, waiting for my refund please process asap.
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