Even though we scheduled a pick-up and drop-off time in advance, we still had to wait.

Very good

Stuff are very friendly and professional, pickup process was easy and drop off process are even easier.

Car condition - need service as weird sound coming out from front brake and suspension.

I had to wait for more than half an hour to drop the car, nobody was picking up the call to come to collect the car, then I ran upto the counter to get someone to take the car and then we came back to inspect the car with the luggage and then again rush back to airport departure as i had wasted more than 30 mins for this process at the peak time when I had to catch the flight, at the time of drop try to understand the customer cannot invest time in these activities as he has to catch the flight.