The process took too long. After returning and inspecting the car (including signing), I was informed via phone ten minutes later that there was an issue.
Our flight to Kuala Lumpur arrived quite late. After paying an extra 150 MYR for the late fee, we successfully picked up the car. It was a small car with 140,000 kilometers on it. Honestly, you wouldn't find such high mileage cars being rented out in our country. We used it for three days and it was just about okay. We rented a local Touch 'n Go card for toll payments, costing 30 MYR for three days. We ended up over-recharging it, and couldn't retrieve the balance. When returning the car, the remaining balance was still on the card, so make sure to load less as toll costs are cheap. The main issue was returning the car; we made more than 20 calls with no answer, causing our flight to be delayed. Ultimately, we left the keys at another rental counter, which had much better service. They later explained that they missed our calls because their phone died. It was a frustrating experience and it seems like Southeast Asia is not yet ready to properly welcome tourists post-pandemic.
“Good, but needs improvements with car of this price.”
About ASIA CAR:8.0/10
The car was about average, roughly 2-3 years old but with relatively high mileage. Interior was clean and the drive's fairly smooth, but the engine was a bit noisy (have driven many Civics before).
There were also many scratches around the body and rims.
Considering the amount paid for this car/category, we weren't too happy given the above.
We had expected for a newer or better maintained car. Hope to see improvements in the future.
The counter it’s not easy to find if you came for the first time and the area is hot if you waiting for long time but the process was fast enough and the staff were friendly and fast.
About QEEQ:8.0/10
The price didn’t drop but I like this app it’s easy booking.
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