Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.
I arrived at the counter at 4 PM but no one was there. When I called, only the first call asking for the address was answered, the next seven or eight weren't picked up. I waited for more than 20 minutes. The staff at the next counter even helped call them. They finally arrived late. When checking the car, they said even the tiniest scratches or dents would cost hundreds of ringgits in fines. When I rented in Langkawi, it was never this serious. I was so scared that I recorded a video and made them note every tiny scratch. When picking up the car, I asked about getting a Touch & Go card for the highway. After explaining, they offered to sell me a colleague's card for 58 ringgits, including 43 ringgits of toll credit! Did they think I was stupid? They were making a 5-ringgit profit off me. I refused their offer, and they said there was no markup, it was the same price. I want to alert my friends from China not to be scammed. A card only costs 10 ringgits. Buy it from the far-left lane when entering the highway for 10 ringgits, and then top up with cash on the far-left lane when exiting. A round trip from Kuala Lumpur to Melaka is just over 30 ringgits, not 30 ringgits one way. Don't top up too much. If you run out of money, use the leftmost manual lane. Malaysian highways are very cheap, costing less than 20 cents per kilometer. When returning the car, we arrived at the designated parking lot at 7:50 PM. The three contact numbers all claimed 24-hour service. We called each number several times and finally got through after ten attempts. We waited another ten minutes for the staff to arrive. What if we had a flight to catch? This wasted so much time. Extremely dissatisfied. Will never rent from this company again.
Staff are very friendly and accommodating, our flight were late, they were able to pick us up and take us to KLIA1 to pick up the vehicle. Drop off process are easy to follow, will definitely rent from them again.
About QEEQ:10.0/10
Easy to use app and booking process are very easy.
The counter it’s not easy to find if you came for the first time and the area is hot if you waiting for long time but the process was fast enough and the staff were friendly and fast.
About QEEQ:8.0/10
The price didn’t drop but I like this app it’s easy booking.
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Dirty car interior
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