Staff are very friendly and accommodating, our flight were late, they were able to pick us up and take us to KLIA1 to pick up the vehicle. Drop off process are easy to follow, will definitely rent from them again.
About QEEQ:10.0/10
Easy to use app and booking process are very easy.
The service was mediocre. The highway toll card rental costs 30 MYR, and you have to load it with your own money. If you overcharge, you don't get a refund. The card initially had only 1.5 MYR, which caused me to miss the toll card refill station and get stuck at the toll booth. I had to find a place to refill the card, which was very inconvenient. I specifically chose the rental location at Terminal 2, but they directed me to pick up the car at Terminal 1. When returning the car to Terminal 2, they charged an additional 30 MYR. When I arrived at the designated return spot, I called the contact, but I had to wait half an hour, almost missing my flight. The entire experience was terrible.
The counter it’s not easy to find if you came for the first time and the area is hot if you waiting for long time but the process was fast enough and the staff were friendly and fast.
About QEEQ:8.0/10
The price didn’t drop but I like this app it’s easy booking.
“Overall nice experience, waiting for my refund please process asap.”
About ASIA CAR:7.3/10
I had to wait for more than half an hour to drop the car, nobody was picking up the call to come to collect the car, then I ran upto the counter to get someone to take the car and then we came back to inspect the car with the luggage and then again rush back to airport departure as i had wasted more than 30 mins for this process at the peak time when I had to catch the flight, at the time of drop try to understand the customer cannot invest time in these activities as he has to catch the flight.
About QEEQ:8.0/10
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Customer Service
Easy and pleasant rental experience.
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