YESAWAY CAR RENTAL REVIEWS IN UNITED STATES

Miami has toll fees called SunPass tolls, with a single toll costing around 0.8–1.2 dollars. If you plan to travel from Miami to Fort Lauderdale or Florida City, you must use the highway. Pay close attention to the contract details regarding toll fees, especially any fines or additional charges. Make sure to double-check these details. If the contract implicitly doesn’t mention these fees, be sure to discuss it with customer service to avoid any future disputes.

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Well done!! Nice staff !!!

No

Counter staff and shuttle staff was AMAZING! The car was a little underwhelming. Very banged up, windshield wipers didn’t work good and it rained so much 2 of the days. The rental car even over heated one day so the shuttle driver came and swapped us a car. But we had to wait for 2 hrs for responses.

Helpful. At times a bit difficult to understand, but courteous.

Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.

Very good

Very dissatisfied, why were there additional charges after the rental ended?

Very satisfied. The staff were very friendly, helpful, and patient.

Pretty good

Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.

Very good deal.

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Price was good and dropped slightly after booking.

Great service and quick pick-up

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

User friendly. Good deals.

空港から電話をして送迎車を呼ぶのですが海外なので携帯もつながらず公衆電話で連絡するのが大変だった。送迎の時間が決められていれば電話しなくて済んだと思います。 レンタカー会社ですが場所は倉庫です。Google MapでもストリートビューでもYESAWAYとは表示されません。 大手のレンタカー会社とは違って契約時もカウンターではなく立ち話でモバイル端末で説明しサインをしました。追加のオプションを勧められることはなかったです。モバイル端末で処理するので突然のプラン変更、オプション追加は難しいと思います。 雰囲気は本当に大丈夫な会社かと思います。 デポジットは200ドルと高額です。この金額にも不安を感じますが、デポジットの返金は返却時ではなく１週間後だそうです。怪しさはあります。 ただ契約をした担当の人はまじめな方のように思えました。中国系の会社のようです。 Easyrentacarsの紹介でなければ利用しなかったです。 デポジットの返金はまだですが、全額返金されれば次も利用したいです。

大手レンタカー会社ではないローカルな会社で予約をしたのでとても不安でしたが、質問には丁寧に応えてていただきとても安心しました。 問い合わせにスムーズに回答があると信用できます。 いつもは他のツーリストを使いますが、またEasyrentacarsを利用したいです。

Customer service was terrible. Staff refused to acknowledge my credit card rental insurance

It was okay

Smooth communication, simple procedures, and the service staff had a great attitude.

I did not receive the refund for the taxi from/to airport as communicated via email and by the counter employee.