When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.

Satisfied

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

User friendly. Good deals.