CAR RENTAL REVIEWS ON YESAWAY AT LOS ANGELES AIRPORT, LAX

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Well done!! Nice staff !!!

No

Helpful. At times a bit difficult to understand, but courteous.

Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.

Very good

Very dissatisfied, why were there additional charges after the rental ended?

Very satisfied. The staff were very friendly, helpful, and patient.

Pretty good

Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.

Very good deal.

They wanted me to pay for a uber to get back to the airport.

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Price was good and dropped slightly after booking.

Great service and quick pick-up

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

Overall, it was a pleasant experience. This was my first satisfying overseas car rental.

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

User friendly. Good deals.

Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.

EasyRentCars helped me with figuring out pickup.

Excellent car reasonable rates and the best customer service

Pickup from airport make easier

They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.

Smooth communication, simple procedures, and the service staff had a great attitude.

The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !

It was easy to rent and I didn’t get a price decrease because I purchased at the lowest price.