Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.

The wait time at the airport pickup was too long. It should be faster.

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.

Dislike: The colour was diff then in picture