CAR RENTAL REVIEWS ON MIDWAY AT LOS ANGELES AIRPORT, LAX

Like: Fast, courteous and excellent service. quick and easy pick up from the airport, 2 minutes ride. Brand new car.

The car was brand new & very economical. The counter help was courteous & the car was delivered immediately. The problem we had was we waited 2 hours trying to find the shuttle & car rental company name. It was odd that once we finally got on public transportation we were dropped at an empty parking lot except for a man & van. Then we were finally taken to Midway. It was only once we arrived that things went smoothly. However, by then it was after 5 pm on Friday night & the drive to our hotel took 2 hours ( which on the return was only 30 minutes) & we missed the rehearsal dinner that night.

Overall service was quite satisfactory

There was no shuttle waiting at the indicated location, and no one came to pick us up.

Way better than Fox!

The car was nice. However the only complaint I have is that it smelled of marijuana.

Like: Friendly staff, honest company, fast working
Dislike: Nothing

The extra time from airport to Midway was a little annoying. Had to wait for shuttle at the airport to take to a remote drop, thankfully during daylight hours, then wait for shuttle to take to Midway location. This wasn't clear at the onset of booking the car, or I probably would have picked another rental agency, since traveling alone. Would recommend offering direct shuttle service.

Customer service was excellent! Everyone helpful and overall very courteous and seemed happy with there jobs and working for good company! Great car, great price...easy in/out at airport!

I initially reserved a two door eco car, but when I got there I was able to upgrade for a small amount per day. I was expecting a small 4 door, however they upgraded me to a NICE SUV which really exceeded my expectations. I was very impressed!!!!

Hard to find the shuttle at LAX

excellent service, easy in and out

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Midway was very helpful and fast. The car was an upgrade.

カウンタースタッフの対応が非常に丁寧でした。 出発前の車の状態（キズ、凹みなど）をスタッフの方が詳細に調べてくださり非常に好印象でした。

Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!

Booking was easy.

It took me over an hour to get my car. There was a huge wait line and only 2 people assisting at the counter and very slow.

They did great except a shuttle said they didn’t drive for easy car rents. (There is another brand called EZ rental and so we walked to the place) They upgraded me to a nicer car to apologize and they were nice but they need way better communication between the full teams so people don’t wonder what to do and are left to find other ways of getting to pickup.

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

I liked the platform and rebooking option

Like: pretty good value
Dislike: nothing at this time