CAR RENTAL REVIEWS ON EUROPCAR AT LOS ANGELES AIRPORT, LAX

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

Not bad, quite fast.

Overall service experience was good, and the car was picked up quickly.

Very satisfactory. This is the fourth time I rented a car from QEEQ during my trip to the USA. No errors, everything was great.

Very satisfied

Very satisfied

Met all the expectations.

Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.

Perfect

Very satisfied, fast service

Upgraded the vehicle for just $5 a day

The processing speed for picking up the car was average.

The local company Fox in Los Angeles is quite problematic. Europecar partners with Fox locally and they will try to charge you additional fees at pickup, telling you there are no cars available unless you pay more. There were many people at the door complaining about why they couldn't pick up their reserved cars. The staff explained that making a reservation only guarantees you can come to the store, not that you will get a car. Also, I returned the car with a full tank, but I was still charged over 20 USD.

El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche

Overall, it's acceptable.

Very satisfied

Satisfied

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

I have placed several orders through Zuzuche, but this time when I rented a car in Los Angeles, I paid in full when placing the order. However, when I arrived at the store to pick up the car, they insisted that I had an outstanding payment, and I had to clear it on the spot. I contacted Zuzuche online and spent two hours dealing with the issue without success, which was a huge waste of time. I ended up paying the amount requested by the store. Upon returning and discussing the matter over the phone, nearly half a month has passed with no resolution.

Very satisfied, no extra sales pitches.

Satisfied