Los Angeles Coastline

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

My $200 deposit mysteriously vanished. They claimed it was for toll fees, but even if it were true, the tolls were only about $20. They also added a $100 fee that didn't make any sense. There's nothing more to say. The deposit is already paid, and I'm back in my home country, just left at their mercy.

The car broke down! No service for a long time!

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.

Like: Everything was perfect.