The service was good, but the car was in poor condition. The order has been canceled.

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

Good

Firstly, the rental car counter at Paris airport is unbelievably slow; we waited a full hour and a half before it was our turn. Secondly, the counter staff didn't care about the car you reserved; they just kept pushing you to rent more expensive cars. We ended up with a car costing 1300 RMB per day. Finally, when we returned home, we were greeted with traffic fines totaling 3000 RMB, very frustrating!

The car was ready on time. Even though there were no cars available half an hour earlier, we got the car exactly on time. There were no upsell attempts, we finished the necessary formalities and drove off.