Intentionally declined credit card guarantee, created failed transaction, and then pushed for the company's full insurance, otherwise, couldn't pick up the car. The company's full insurance is more than twice the cost of other rental companies.

The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.

This company should not be allowed to operate in a civilised society when I went to collect the car with my driving licence credit card dvlc check code and also a printed copy of my endorsement record I was told I needed my passport and another form of ID with my address on it I said to the clerk that if he was refusing to give me a car could he please supply a written refusal he refused I asked him his name he also refused his colleague then involved himself in the conversation and started making racist remarks and lying that he was going to say i made disgusting racist remarks to his colleague at this point I left with no car and no compensation for monies already paid this company has cctv behind the counter so if you could get them to review this they will find they are employing animals the time I was in the office was approx 18.45 on Tuesday the 23/04/2019 I was left with no car and had to make my way home 60 miles and

Many comments yes! I arrived to pick up the car and I was told that as my credit cards were the non embossed variety (the new style ones) that they could not accept them. I did have one embossed card - Amex - but they did not accept that either. The manager told me he had been asking head office for a long time to accept these cards but they had not done so. Consequently I could not hire the car and I had to use taxis to get to and from the funeral. SO PLEASE WARN YOUR CUSTOMERS THAT IF THEY HAVE THE NEW STYLE CREDIT CARDS THEY WILL NOT BE ABLE TO HIRE FROM THIS COMPANY UNLESS THEY TAKE THE FULL INSURANCE FROM THEM (HOW CONVENIENT!)