When picking up the car in Penang, it was through Europcar's agent, and there was complete deception involved. I rented a 2023 Bezza model, but they tried to give me a very old car, at least five years old, with over 100,000 kilometers on it. They claimed their cars are always under five years old. I told them I had booked a 2023 model, which is less than a year old. They argued that even a car with 100,000 kilometers could be less than a year old.
I had to constantly file complaints, wait over 4 hours, and return to the rental location before they finally gave me a newer car with just over 10,000 kilometers. Their goal was clearly to deceive renters by providing an older car at a lower rental cost, even though I booked the more expensive 2023 model. This is outright cheating passengers and renters.
Very disappointing experience. When issues arose with my booking on-site, Zuzuche did not assist in resolving them and pushed the responsibility onto me to deal with the store directly. Absolutely no service provided. Terrible!
Overall, it's acceptable, but returning the car is a bit complicated.
About QEEQ:10.0/10
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