Might use this service again

The location is quite convenient with a storefront, and they provide clear instructions for picking up and returning the car in advance, along with Chinese explanations. If there are any issues along the way, communication is prompt. However, they gave me a different car at the last minute with less fuel than expected, and the baby seat I reserved was not ready on time. Since I was in a hurry, I didn't have the time to argue much. You can't return the car at the airport, but they offer a free shuttle to the airport nearby.

1. Service Experience: The process of picking up and returning the car was relatively smooth, and the service staff were very nice. 2. Pick-up and Return Location: The return location in Adelaide is relatively far from the airport. After returning the car, you still need to take a taxi to the airport. I suggest those returning cars in Adelaide do it in the city and then proceed to the airport by bus. 3. Car Condition: The car model was relatively old. I got a Mitsubishi SUV that had been driven for 140,000 km. During the trip, the gear indicator flashed, and the car lost power, eventually becoming unresponsive to the gas pedal. Turning the car off and on again didn't help. I checked the oil level, coolant, and dashboard indicators, all of which were normal, and the engine didn't overheat. After waiting by the roadside for more than 20 minutes, the car started again, but the gear indicator continued to flash. The maximum RPM was 3000, and it couldn't sustain acceleration. After driving for a while, it returned to normal... The cause remains unknown.

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

Excellent staff.

Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.