Chiang Mai - Chiang Rai

Pretty good overall

The vehicle was old, had 110,000 kilometers, no parking sensors or rearview camera. It wasn't fully fueled.

The service was good, but the car was too old, didn't even have a backup camera. Driving it on the highway felt like steering a boat, very unstable.

The car rental company's counter is right at the Koh Samui Airport arrival terminal. The staff were very uniformed, and the rental documents were pre-prepared. I took the prepared documents for confirmation and after a simple English communication, I successfully rented the car. The car was relatively new, very clean inside and out, although there were several scratches on the body. I took pictures of these before taking the car, and the staff made detailed notes on the rental form. Upon return, the staff conducted a detailed inspection of the car's exterior and raised no objections. The handover was smooth. My first experience renting a car abroad was successful and pleasant.

The service is really poor!!! I'm speechless!!!! The staff wouldn't answer calls or respond, and as a result, I was forced to pay the full amount. They promised on-site that I'd get a full refund, but later they still charged me the full amount!!!!!