Long wait times even if there are only a few people in line. Additionally, they try to upsell insurance and threaten jail time if you cause an incident...

Strongly advise against using this car rental company in the future. The front desk staff, who was African American, tried to deceive us by charging more. After we pointed this out, they repeatedly provided various excuses to cover it up. It took over an hour of back-and-forth before they finally removed all the extra charges and we got the car. By then, it was dark, and my wife and child were waiting and hungry. It was a bad experience, even though it’s all part of travel. We used Hertz earlier on our trip and got the car in 15 minutes, a completely different experience. I recommend everyone not to be cheap like me.

good service. we're satisfied!

Car smelled of smoke and cleaning solvents or mold. Buses don’t run often enough. 25 minute wait is unacceptable

Like: The service was excellent and friendly!
Dislike: Nothing!